These GENERAL TERMS OF SERVICE (thereinafter referred to as: “Terms of Service”) apply to EACH AND EVERY User visiting and/or using this Website, Content and/or Services. These Terms of Service are available on our Website. Along with auxiliary documents, these Terms of Service constitute a single, legally binding document between you and Service in Sync LLC. By accessing and using the Service in Sync LLC Website or App, you are hereby compliant and expressly AGREE to all conditions contained in these Terms of Service, and thus find them reasonable. Furthermore, your behavior on this Website is at ALL times governed and subject to these Terms of Service, and all auxiliary documents you are given access to, and thereby acquainted with.

Service in Sync LLC, is a legitimate and legally bound Service, registered with the Minnesota Secretary of State. All business and transactions done via Service in Sync LLC have the appropriate consent from state authorities, and are in accordance with U.S. governing Law.

References in these documents to Service in Sync LLC, “We” or “Us” mean Service in Sync LLC, or (if different) an owner Company or another Parent or Daughter Company that is conducting the specific Sale and/or any successors and assigns there to. References to “You”, “Your” and “User” mean the person, group or other entity utilizing Service in Sync LLC. References to “Buyer” mean Users which have successfully submitted an order, and entered into contract with Service in Sync LLC.

By visiting and using Service in Sync LLC’s Website or App, You are hereby compliant to all Provisions including the express terms and restrictive covenants these General Terms of Service and Service in Sync LLC’s other legal documents and/or notifies include, and thus find them to be reasonable. If you do not find these provisions reasonable, please stop using this Website and/or Services. Deletion of your User Account or Profile information is also required. Unless you do so, you WARRANT that you are compliant to these Terms of Service and provisions to which you are properly notified via Our Website. Furthermore, you hereby INDEMNIFY Service in Sync LLC, its owner Company, Subsidiaries, Offices, Partners, Employees, Management or Administrative Team, other Representatives and all future individuals or legal persons involved with Service in Sync LLC, in respect to any losses possibly suffered in connection to the Website, Software, Content and Services. Service in Sync LLC, being a private entity does NOT support intolerant behavior and does not promote any type of penal activity.

 

By signing up to use this system you understand and agree to use it even though it is not in a production state, using this system will mean there will be bugs, glitches, errors, down times, loss of functionality, possibly loss of data, and other issues and errors that could prove detrimental. By using this service you are agreeing to help us test it out and understand that it's not intended for production use.


You acknowledge and agree that this or any service is provided WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.WE DO NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE MEET YOUR REQUIREMENTS OR THAT THE USE OF SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE.


In no event will we be liable for damages, relating to the use of or inability to use any software even if we have been advised of the possibility of such damages, or any claim by any other party. The foregoing limitations of liability are intended to apply without regard to whether other provisions of this terms of service have been breached or proven ineffective.


GENERAL TERMS OF SERVICE

1. INTRODUCTORY CLAUSES

1.1      Conclusive acceptance and scope of Terms of Service

These provisions, along with Service in Sync LLC’s Auxiliary documents are governing your use of this Website. By using Service in Sync LLC’s Website, Content, Software and/or Services, You hereby find the Terms of Service reasonable, and fully accept them. If you do not accept the Terms of Service of use, or find them unreasonable, please stop using Service in Sync LLC’s Website, Content, Software and/or Services.

 

2. REGISTRATION AND PROFILE

2.1.    Registration with Service in Sync LLC

Users, for the purposes of visiting and browsing our Website may or may not have a registered account. Please note that some aspects of functionality of Service in Sync LLC are to be limited without having a registered account. Upon registration, some personal information may be required from you. For the purposes of purchases, please see Subsection 4.4. The personal information that may be required from you is your contact details (such as, without limitation: name, e-mail address, shipping address, country/state, telephone number) and your billing details (such as, without limitation: the billing credentials as per your preferred way of purchasing goods from Service in Sync LLC).

 

3. SERVICE IN SYNC LLC USAGE GUIDELINES

    These Usage Guidelines are to be applicable for both the Service in Sync LLC Website and Application. You agree not to engage in any of the following prohibited activities:

  • Copying, distributing, or disclosing any part of the Service in any medium, including without limitation by any automated or non-automated “scraping”;
  • Using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the Service in a manner that sends more request messages to the Service in Sync LLC servers than a human can reasonably produce in the same period of time by using a conventional web browser (except that Service in Sync LLC grants the operators of public search engines revocable permission to use spiders to copy publically available materials from our websites for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials);
  • Transmitting spam, chain letters, or other unsolicited email;
  • Attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service;
  • Taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure;
  • Uploading invalid data, viruses, worms, or other software agents through the Service;
  • Collecting or harvesting any personally identifiable information, including account names, from the Service;
  • Using the Service for any commercial solicitation purposes;
  • Impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity;
  • Interfering with the proper working of the Service;
  • Accessing any content on the Service through any technology or means other than those provided or authorized by the Service; or
  • Bypassing the measures we may use to prevent or restrict access to the Service, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Service or the content therein.
  • A material breach of these provisions gives Service in Sync LLC the Discretional Rights as per Section 12 and Subsection 4.3.

4. USE OF SERVICE

    4.1. Copyright notice.

You hereby agree that you are going to use this Website, Content and Services reasonably. You agree that you will withhold of any actions that can cause or could cause damage to Service in Sync LLC’s Website, Software, Content and/or Services. You and every person you authorize with, using Your Account may not engage in any activity which may result in lowering the overall quality of the Website and Services offered therein. You and other people authorized to use your respective User Account will also withhold of any activity that may cause nuisance, or in any other way prevent any other Users from using the provided Content and Services. Any and every person shall further withhold of any actions which are recognized by law as unlawful, illegal, fraudulent or harmful towards Service in Sync LLC’s Website, Software, Services or Functionality, and shall not, in any way promote this type of illegal activity, under the penalty of civil and penal provisions of the applicable US law. Service in Sync LLC’s Website, Content and/or Services are not to be used for distribution of Spyware, Trojan Horses, Root kits, Keystroke Loggers or any type of Malware whilst utilizing Service in Sync LLC, its Software and/or Services, under the penalty of the U.S. Governing civil and/or penal provisions. You and individuals Authorized to use Your User Account shall also withhold of any systematic or automated information and data collection activities, including data harvesting, limitation scrapping, data mining and other similar activities without the consent of the Website’s administrators under the penalty of privacy protection statutes under the Governing law of the U.S. Any consent issued by the Website’s administrators on data collection will be fully coherent with the U.S. applicable law and in compliance with this Website’s set of legal documents. In the event such consent is possible to issue, due to statutory provisions by U.S Governing law, any eventual consent will be issued in paper form upon previous request, and as such will be subject to further notification of the Website’s visitors, customers and/or Users. Without the required form and previous notification of Users, any consent given by Service in Sync LLC in regards to data collection is null and void. This Website is not to be used for marketing purposes without the Website administrators’ consent. Such consent will be issued in proper form, in full compliance with the Privacy Policy and U.S. Governing law. One shall not transfer, sublet or otherwise dispose of their respective rights and obligations. You shall further not engage in unacceptable behavior, namely: - harassment, threatening or intimidating another User, - transmitting any unlawful, threatening, abusive, offensive, defamatory or hateful text or voice communication or images and/or other material, any ethnically or racially objectionable material, or any material infringing intellectual property, privacy and/or publicity rights of any third party, - using obscene or offensive User Names or Nick Names, - posting any material with the intention to solicit other Users, - permutation of usage of inappropriate language as to the room You are hosting, - abusing Your rights to take action against individuals logged into a specific room You are hosting, - disparaging Service in Sync LLC’s services, Service in Sync LLC or its representatives or employees, administration and/or other staff. Service in Sync LLC reserves the rights to: - Restrict access to certain areas of this Website, which are not meant to be available for visitors, consumers and/or Users; - Further disable access to certain areas of this Website in full discretion of the Website’s administrators, under full discretion without a previous notice or explanation; - Restrict access to other areas of this Website, in case of violation of these provisions. These restrictions are in full Service in Sync LLC’s discretion, and can be issued without explanation or notice; - Enable access to certain areas of the Website, providing You with a User ID and Password, which are for Your PERSONAL use. It is advised to keep these credentials confidential, in case of misuse by third parties.

 

    4.2.     Submissions on Service in Sync

For the purposes of this section, all forms mutual communications between users or between users and this Website’s administrators, including, but not limited to: comments, ratings or other communications such as text, videos, pictures or other multimedia files on this Website will be referred to as “User Submissions” or simply “Submissions”. User Submissions are a type of content added by (all types of) users, as opposed to the created and displayed content by Service in Sync. All content uploaded to this Service is to be regarded primarily as a User Submission. Service in Sync LLC reserves the right, but not the obligation, to start inquiries about possible breaches of these Terms of Service. Service in Sync LLC does not, in any way, endorse, favor or otherwise approve of any User Submission which is freely uploaded by the Registered Users. Violations of the Terms under which Content may be uploaded may result in removal of the Submission with or without previous notice. Repeated breaches of the Content Terms may result in a part-time or permanent ban of a User from accessing certain functionalities of our Service. Upon sharing your User submission, you retain all proprietary rights. You hereby grant Service in Sync LLC a Universal, Worldwide, non-Exclusive, Royalty-free, Transferrable License to be used, reproduced, performed, modified, displayed and otherwise manipulate with the User Submission. These licenses granted by you in User Comments are perpetual and irrevocable. The licenses are not valid for User submissions which have or had been deleted by the Users. Please note that this license is only granted to Service in Sync LLC in order to feature or display some of your user submissions on its Website worldwide. User submissions of General users allowed to upload user comments in various forms (text or multimedia) is not to infringe any copyright, intellectual property right or other proprietary rights of any third party whatsoever, outside the scope of fair use. In case a user submission (ex. User comment) is used for marketing goals on behalf of Service in Sync LLC, the name or nickname of the user will be included as a form of accreditation.

 

4.2.1. Reverse Licensing Grant

 

Upon sharing submissions via Service in Sync LLC, you retain all proprietary rights and grant Service in Sync LLC a Universal, Worldwide, non-Exclusive, Royalty-free, Transferrable License to be used, reproduced, performed displayed and otherwise manipulate with the User Submission. These licenses granted by you in User Comments are perpetual and irrevocable. The licenses are not valid for User submissions which have or had been deleted by the Users. Please note that this license is granted only in order for your creative work(s) to be available on the service, as well as for some specific marketing or featuring abilities that Service in Sync LLC may exercise. Accreditation of user creations uploaded by creators is to be included in a clear and visible space on the specific webpage in which the creation is included. If the creation is shared on a third-party platform or used as a marketing material on behalf of Service in Sync LLC, the name or nickname of the author will be included, and considered an appropriate accreditation.

4.2.2. Cloud-based Services. Termination of Cloud Subscription and renewal of files

Upon termintion of your storage or cloud-based services, Service in Sync LLC will delte any and all files which have been stored on its servers. In case of expiry of subscription, another one will be billed, with a prior notification period within 3 days of automtic renewal of subscription.

Service in Sync LLC stores your cloud-based or other storage subscription files privately, and such files are exempt from this Section.

 

4.3.     Breach of these Terms of Service. Service in Sync LLC’s Reserved Rights.

Service in Sync LLC reserves the right to terminate a User’s access to its Website or Software if, under appropriate circumstances, they are determined to be repeated Infringers. Service in Sync LLC further reserves the right to decide, weather User Submissions of any kind are appropriate, and if they comply with these provisions. Service in Sync LLC reserves the right, but not the obligation to initiate personal inquiries of potential abuse and/or misbehavior personally or upon filed reports or complaints, regarding any Users’ activity. Any investigation or inquiry will be at the sole discretion of Service in Sync LLC and it will include any steps that Service in Sync LLC finds appropriate. Note that these steps may include disclosing User conduct to one or more entrusted parties. Sanctioned by U.S. Governing law, any misconduct and/or breach of the aforementioned usage provisions will be treated as seen fit by Service in Sync LLC under its sole discretion.

 

4.3.1.    Discretional Rights.

Methods of preventing further damage or nuisance towards other Users may, Service in Sync LLC’s staff or other third parties towards, which Users have committed a breach of their rights include:

  • Suspension or Termination of Your User Account with or without previous notification;
  • Temporary or permanent Bans from Our Websites with or without previous notification;
  • Other methods Service in Sync LLC’s staff or administrators see fit.

Further note that Service in Sync LLC, in dealing with specific breaches of these provisions, does exclude bringing up civil and/or penal legal action against an individual or group, whom or which have taken part in this type of behavior. Note that Service in Sync LLC may disclose Your personal information in the NECESSARY range under the governing law of the U.S. in connection with any current or future legal proceedings in order to constitute or defend its respective rights or in case Service in Sync LLC needs to comply with the demands (namely formal requests) of appropriate State authorities.

 

4.5.     Anti-solicitation provisions

Users shall withhold of any solicitation, causing or assisting to any employee, officer, director, agent, admin, commissioner, consultant or helper in: terminating, suspending, discontinuing of employment, consultancy and/or any relationship this person has with Service in Sync LLC; Users shall further withhold from soliciting or causing an existing or potential Customer to cease using Service in Sync LLC and the provided Products and Services or soliciting and causing a potential Customer to use other Products or Services competitive with Service in Sync LLC’s Products and Services. Users may NOT, in any way aid, abet or authorize any person, group or entity in any of the aforementioned actions.

 

4.2.1. Libel and Defamation

Users shall further withhold from making any slanderous, negative or defamatory statements about Service in Sync LLC or any of its Representatives, which may result in hurting the reputation, image or goodwill of Service in Sync LLC or its Representatives.

 

    4.3. Sharing on Third-Party Platforms

The Service may further use social media buttons or plugins from third-party Services, which allow Users to connect with third-party social networks and platforms. All content shared from the Service in Sync LLC Website is to be accredited by means of hyperlink from the third-party Service to the Website. Upon sharing information to third-party Services, you will abstain from causing nuisance to users using the third-party Service or Platform.

 

4.4. ORDERS AND PAYMENT

Service in Sync LLC and Third-party authorized websites use third-party billing protocols in order to securely process your purchases. The third-party billing protocols enjoy a high level of encryption and security, in order for your payment to be safely made without any risks.

 

5. WRESTLE LINK APPLICATION

5.1.    Downloading the Service in Sync LLC App. Purchases and In-App purchases

Service in Sync LLC also has a mobile service offered to a wide variety of products utilizing either Apple’s iOS or Android operating systems. Any disclaimer as to the compatibility of your device is to be displayed directly on the page dedicated to this App on the App store or Google Play store. Please note that, without a compatible device, a purchase or download of this App may not be possible. Prices for purchasing the App may vary according to different jurisdiction taxation and auxiliary expenses. Also note that Service in Sync LLC reserves the right to, without limitation: discontinue the App, change the content of the App, change the content of In-App purchases, change the pricing of the App or possible In-App purchases or extras or any type of modification regarding the sales of the App, compliant with the discretion granted by the App store or Google Play Store. On specific occasions, Service in Sync LLC will offer additional products and services for purchase through the App store, Google Play or other platforms authorized by the Service. Upon choosing to make an In-App purchase or Extras. Upon deciding to purchase such an addition, you will be prompted to the app store of Google Play Store platforms. Depending on the relevant jurisdictions, in-app purchases may vary in pricing, according to the specifics of the jurisdiction you reside in. You may be continuously billed for a subscription you choose, until you cancel the subscription at hand. Please note that upon canceling an In-App purchase or Subscription, no reimbursements will be given by the company whatsoever, as you have used the Service and/or subscription for the time-being allowed in the contract you digitally signed upon ordering the service. You may be allowed to purchase more varieties of in-app purchases in the future. These are to be regarded as extras to the Service provided to you. Regardless of the terminology used in this contract whatsoever, the virtual items are to be following these Terms of Service and to be interpreted as non-other than licensable items at the disposal of end users.

5.2.     Compatibility with third-party hardware

Third-party hardware is utilized to use the Service in Sync LLC Apps. Service in Sync LLC is not to be held responsible for any malfunctions of third-party hardware to which Service in Sync LLC has no connections to its/them without limitation: design, functionality or features, limits of usage, safety recommendations etc. All specifics of any third-party compatible hardware, along with the methods of utilization or limits of the App’s functionality is referenced on our Website. Service in Sync LLC reserves the right to discontinue support or functionality towards any third-party hardware at any time. Service in Sync LLC is not to be held liable for any damages caused by third-party hardware. If you have used a malfunctioning third-party hardware, please contact the third-party hardware company on possible warranty, replacement or repair offered according to their contractual terms. Service in Sync LLC is not to be held responsible for the use of third-party hardware which can cause damage to the third-party hardware, as the Service only provides functionality protocols via it’s App. Service in Sync LLC does NOT, in any way, extend the functionality of the specific third-party hardware, and is to be regarded only as a way of utilizing and/or controlling the third-party hardware.

 

6. CONTRACTUAL RELATIONSHIP TO INIDEPENDENT CONTRACTORS. ADVERTISER SERVICES AND OTHER SERVICE AGREEMENT SPECIFICS.

Part of the Service’s function is to provide for recruitment and selection of independent contractors (thereinafter referred to as: Staff), in order to execute the services, which are provided by Service in Sync LLC.

 

Service in Sync LLC, whilst providing services to Clients, is obliged to do the following:

  • Provide recruitment, selection, employment, and supplying of Staff in order to provide education on a temporary basis under the control and supervision of the client;
  • Replacement of any Staff member which is not suitable for the client;
  • Payment and maintenance of:
  • Taxes and Deductions for the Staff members, as required by statutory provisions of U.S. Law;
  • Payment of payroll installment to Staff members, unless agreed otherwise with individual Staff members in writing, prior to entering into agreement with individual Staff members;
  • Maintenance of Accident Compensation Levels of all Staff Members paid by the Service
  • Facilitating a high quality, motivated and able Staff, according to the requests of Clients.

 

The Service will, however, accept no liability for any losses or costs incurred in the event that the Service will not be able to find and facilitate an appropriate Staff member suiting the Client’s needs. The Service is further not to be held liable for the individual behavior of Staff members, and reserves rights of Termination of Service agreements with the Staff members having broken codes of ethics, etiquette and appropriate behavior. Staff members are recruited on an independent contractor agreement basis, which is not, by any means, meant to constitute, nor take into consideration a position of a selected Staff member for an employee of Service in Sync LLC.

 

6.2. Service Agreements made with Service in Sync LLC

    6.2.1. Scope of Authorization

In case of an agreement with Service in Sync LLC, which may include usage of photos, effigy, trademarks, logos, useful designs, trade secrets, or any other object, being a registered intellectual property, or in the case the material is copyright protected, the usage of these materials, in accordance to the licensing provisions in Subsection 6.2.2. Shall be for the use of providing the services as expressly agreed with Service in Sync LLC.

 

An order of Service (thereinafter referred to as: “Order”) is an ordered, service as per the prescribed specifications (thereinafter referred to as: “Offer”) on the Service in Sync LLC website. An Offer is a binding offer from the Service to the Client to conclude various types of agreements in the field of marketing and advertisement, consulting etc. This offer is based on the description found on the specific part of our Website (without limitation to: duration, classification, included extras, costs, methods of payment etc.), as far as the Client has access to this information. Information on other websites not administered by the Service are not binding towards the Service, and do not constitute part of its contractual duty unless they have been explicitly stated on the Service in Sync LLC Website

 

The preferred manner of placing orders is electronically (by means of e-mail or by an internet-based Website service). The Client shall receive electronic confirmation (thereinafter referred to as: Order Confirmation) of the orders made by e-mail or on the internet.

 

Formation of contract occurs upon receipt of the Order Confirmation from the Service, acting either in its own capacity, or as an agent of an affiliate marketer, which is active on Service in Sync LLC’s Website. Please note, that such products or services provided are to be expressly classified as such. Order Confirmation does not require a specific form, so confirmations received orally or by telephone are legally binding upon the Client as well.

 

If there are any discrepancies between the Content of the Offer and the Order Confirmation, such occurrence constitutes a new offer on the part of Service in Sync LLC. The contract shall be formed on the basis of this new offer if the Client indicates his or her acceptance of this offer by means of explicit declaration or implicit means, namely payment of a deposit or the balance, or use of the provided services.

 

    6.2.2. Licensing

All Intellectual property rights in respect of the Asset are owned by the Licensor. The Licensee is granted exclusive rights to use as per Subsection 6.2.1. The Licensor hereby agreed to obtain from using the Asset and to allow for the Licensee to exercise his full right of use over the Asset.

 

   6.2.3. Defective Performance of Third-party services

The Service shall not be held liable to any services outside the scope of the offered arrangement by Service in Sync LLC. We are not responsible for the Defective performance of any type of Third-party services (usually identified by arranged by third-party service providers and expressly described in the offer made to the Client as facultative/additional expenses, or expressly described as affiliates or partners placing their services through Service in Sync LLC.), as we place their offers throughout our website by agreement with third-party service providers, but do not have any objective influence on the execution of these services, which are solely provided by the third-party service providers.

 

7. INDEMNIFICATION AND LIMITATION OF LIABILITY

    7.1.     Indemnification

You hereby agree to indemnify and hold Service in Sync LLC, it’s owner Company, Representatives and Partners harmless from and against any loss, cost, damage and expense, including but not limited to: attorneys' fees and court costs, arising directly or indirectly from Your use of the Service in Sync LLC’s Website, software or services and/or Your breach of any representation, warranty or restriction contained in this agreement.

 

7.2.    Interpretation guidelines

This agreement is not to be in favor of a weaker party, as there is not such party under this specific contract. Due to the fact that both the Service and the Users have high bargaining powers in stipulating a contract with each other, as well as several dozens of options for customizing the user experience, we believe that this agreement, even if it is a main framework for the functioning of this Service, is a collection of the basic rules and guidelines all Services of this type abide by.

 

8. DISCLAIMER

8.1.     General Disclaimer

Service in Sync LLC’s website, content and services are all provided “as is”. Service in Sync LLC does not unilaterally provide any express or implied terms, representations, warranties or conditions. Service in Sync LLC, its employees, offices, agents or other representatives are further not liable, to the maximum extent permitted by law for any: direct, indirect, special or consequential loss; business or private losses, including: income, savings, or profit loss, loss of contract, loss of goodwill or representations loss, warranty loss, data corruption, personal loss. The aforementioned limitations are voided in the exclusive case that Service in Sync LLC has willingly voided it’s limitation of liability in a specific Set of Terms and/or Contract. Limitations apply in the case that Service in Sync LLC had been advised of the potential loss. Service in Sync LLC does not take any responsibility for the unreasonable behavior of visitors and/or third parties. Furthermore, Service in Sync LLC does not take any responsibility for publishing any content, which is not in any way meant to constitute and/or provide any type of professional advice. Service in Sync LLC is further not responsible in any way, to no extent in the unlikely case of severe host and/or server failure or breach, or any other Vis major, which is not in scope of Service in Sync LLC’s ability to control. This disclaimer cannot and will not exclude any warranty or liability implied by the U.S. Governing law, will not exclude and/or limit any warranty or liability which is illegal or unlawful to limit or exclude in compliance with U.S. Governing law. You hereby understand this liability limitation statement, and are fully compliant with it in its entirety.

 

9. SOFTWARE LICENSE AGREEMENT

9.1. Software License Agreement

This specific software license and terms of service, along all rights or obligations notifies constitute a single, legally binding agreement between Service in Sync LLC and you. These terms of service along with auxiliary and supplemental documents form the complete and exclusive statement of the provisions governing the usage and privacy notifies of Service in Sync LLC’s software, documentation and auxiliary materials, which form a full and functional service. You express your intent to use the aforementioned. By expressing consent expressly or in any other ways including, but not limited to: written or oral statements, usage of this Website and App or other conclusive manner possible. You are hereby compliant, and therefore bound by this set of legal documents. By using Service in Sync LLC’s software, Website and Apps, products or services, you are compliant with the provisions of these terms of service, and supplemental documents, and thus find all provisions to be reasonable. If you are not compliant to this set of documents, or in any way do not find these provisions reasonable, please stop using Service in Sync LLC’s software, Website and App and/or services. Deletion of profile information is required. Unless you do the aforementioned, you conclusively warrant that you are compliant to the aforementioned documents and their express provisions.

 

9.2.     Express Licensing Grant

Service in Sync LLC hereby grants you a non-exclusive and non-transferrable license to use of this Website and App’s content and services. This license limited to personal use, and is further limited according to any Terms or Contract Service in Sync LLC stipulates with you. Applicable Licensing Terms may be displayed at an accessible place or visible to you.

 

10. Copyright Policy

    10.1.    Policy

The Content on our Service is primarily original, unless stated and/or attributed otherwise. The site’s Content is created, gathered, modified and/or published with respect to the Authors (Licensors) in accordance with the U.S. Governing Law and international intellectual property law standards. Service in Sync LLC, together with the Authors (Licensors) owns and controls all the copyright and/or other intellectual property rights of the complete Content on the Website. All the copyright and/or other intellectual property rights regarding this Website’s full Content (including, but not limited to sections of this Website which are or are not available to the general public, registered Users, persons with authorized access to specific sections of the Website etc.) are reserved. Unilateral statements voiding partial or full reservation of copyright and/or other intellectual property rights are null and void. All eventual further licensing and/or transfers of copyright and/or other intellectual property rights regarding the design, Content and/or functionality of this Website can only be transferred via a binding agreement between Service in Sync LLC, requiring express consent towards the transfer of these rights to third parties upon their previous request, which is made available to this Website’s visitors. Service in Sync LLC cannot guarantee the issuing of Licenses to any person, group and/or other third party without a previous formal request. Service in Sync LLC DOES NOT WARRANT that Licenses will be issued to any person, group and/or other third party AT ALL. Note that any unilateral transfer of copyright and/or other intellectual property rights are null and void. Any breach of Content and intellectual property law provisions, sanctioned by U.S. governing law does not exclude the possibility of Service in Sync LLC treating the issue in a way it sees fit. Note that legal action against the individual or group involved in such a breach is not excluded.

 

    10.2.     The DMCA

If you are a copyright owner or an agent thereof and believe that any User Submission or other content infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our Copyright Agent with the following information in writing: - A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; -Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site; -Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;- Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; -A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. Notifications of claimed Infringement should be sent via e-mail, post or fax. You acknowledge that if you fail to comply the aforementioned requirements, your DMCA notice may not be valid. If you believe that your User Submission that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the content in your User Submission, you may send a counter-notice containing the following information to the Copyright Agent: - Your physical or electronic signature; - Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled; - A statement that you have a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; -Your name, address, telephone number, and e-mail address, and a statement that you will accept service of process from the person who provided notification of the alleged infringement. If your counter-notice is received by the Copyright Agent, Service in Sync LLC may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at Service in Sync LLC’s sole discretion

 

11. THIRD-PARTY LINKED WEBSITES AND SERVICES

Our platform may contain link to third-party Websites. Service in Sync LLC advises you to use third-party websites with caution, as they may be governed by different Terms of Service. We are not to be held liable for displaying any third-party websites on our platform, and will not be held liable for your personal behavior on the third-party websites or the results thereof.

 

12. TERMINATION OF AGREEMENT

This Agreement stays in effect and governs your use of this Service at all times, while you are an owner of our Service’s Account or by simply utilizing our Website or App. You are free to terminate your account or delete our App at any time, for any reason whatsoever in a standardized procedure and option given to you on this Service or via your respective mobile operating system. Note that your User account may be terminated with or without previous notice, in cases of infringements by the Service. For more details on the procedure of account termination, please read the agreement further, more specifically in Section 4, regulating User behavior on the Website and App. Other references of termination will be incorporated in these Terms of Service and Privacy Policy by reference.

13. LEGAL NOTICES

    13.1.     Pro-Validity Clause

If any provision of these Terms of Service is, or is to be found by an appropriate authority, unenforceable under U.S. Governing law, that will not affect the enforceability of any other provisions of these Terms of Service.

13.2     Dispute-Resolution Clause

These Terms are written in compliance with the governing law of U.S. and international standards. The Parties agree to solve all disputes or controversies, including those arising from termination of employment in a manner other than filing court actions. Alternative dispute-resolution prevents statute barring of the rights and obligations arising from this Agreement. If these dispute-resolving methods prove unsuccessful, they are to commence court proceedings. If any provision of this Agreement is, or is to be found by an appropriate authority, unenforceable under governing law, that will not affect the enforceability of any other provisions of this Agreement. Statutory provisions will govern all aspects of the individual Service Agreement, which have not been regulated by the provisions of these General Terms of Service or specific set of documents in connection to the provided Service(s), by the U.S. law.

    13.3.     Applicable Law

The parties covenant that the applicable and usable law according to which this agreement will be governed will be the applicable law of the United Kingdom of Great Britain and Northern Ireland. Subsequently to the aforementioned, the governing law of the U.S. will regulate all disputes or litigation arising from the content of this contract or its execution, accordingly.

 

14. CONTINUITY

14.1.    Corporate Continuity

In the event that Service in Sync LLC goes through a business transition (merger, acquisition, sale of assets etc.), your personal information and content uploaded by you will likely be among the assets transferred accordingly to the title of transfer under which the information and content are being owned or used by the Service (ex. If you, as a Creator, have licensed your submission to the Service in order to be displayed, this right will be transferred to the party included in the business transaction with Service in Sync LLC). You will be notified via e-mail of any such change of ownership of your personal information.

 

Service in Sync LLC takes security very seriously. That is why industry-standard Encryption technology is utilized to safely store your personal information. Service in Sync LLC follows accepted industry standards during the process of submission, transmission and acceptation of personal information. No method so far is 100% accurate, but we are committed in caring for the information you share with us in the best way possible. All of our employees are kept up to date in regards of privacy practices. Personally identifiable information are kept in a secure environment. If you have any questions in regards to our Security protocols, please do not hesitate to contact us, using the contact information provided on the Service in Sync LLC website.

 

This service, as a legal person bound by ethics and etiquette, will disclose any security breaches which might occur on this website in the case such breach does occur and our Staff acquires knowledge of it. Users registered and all other possibly affected parties shall be notified via the information provided on this Website. If Service in Sync LLC does not disclose such a breach knowingly and within a reasonable time period from such an occurrence, Users may seek relief from the Service.

 

 

14.2.     Service Continuity

Service in Sync LLC reserves the right to discontinue any portion of the whole service with or without previous notice. Service in Sync LLC is not to be held liable for such discontinuance. Any concluded sales will survive the discontinuance of these Terms of Service, and are to be executed on behalf of Service in Sync LLC and the Return and Shipping policy.

14.3.     Continuity of this Document and other Legally-binding documents

Every older version of these documents is superseded with the issuing of a renewed version. In case of change of our General Terms of Service, we will notify you on this Web page, the App, by e-mail, or by means of notice on our Home Page. These Terms, along with all supplemental documents you have expressed your consent to, without limitation to conclusive means of acceptance, are to be regarded as a single, legally-binding contract between you and Service in Sync LLC.

 

 

15. CUSTOMER SERVICE

Our primary objective is to deliver a smooth and enjoyable experience to our customers. Therefore, we do not want any question or issue to remain unresolved. You can contact our Contact and Customer Service Staff by means of e-mail, telephone number or other methods, which can be found on our website. The company provides assistance, guidance and advice via the customer care representatives. Upon contacting the customer service, you agree to be respectful and kind.

16. TEXT AND HEADINGS. FINAL CLAUSES REGARDING CONSUMER PROTECTION.

16.1.     Document as a whole

These Terms of Service reflect the policy of Service in Sync LLC in regards to your usage of this Website. They are further intended to inform Service in Sync LLC’s Users of the possible results of breaches of these Terms, in regards to using this Website, Software and/or Services. If you have any questions, do not hesitate to contact us via e-mail, post, telephone number or by using our Online Support Service.

 

16.2.     Consumer Protection Clause

Unless stated otherwise in this document, the information provided by you in whilst using Service in Sync LLC shall be used only for the purposes of contacting you regarding the Scope of Service which the Company provides, or for the purposes of eventual billing. Nothing in the Terms of Service, Privacy Policy, Disclaimer or any associated documents you express your consent to (either expressly or conclusively) is constructed to violate consumer rights, so long the Terms set within these documents are not unilaterally breached by Users.

 

16.3.     Ascent

You hereby conclusively enter into this agreement by repeated usage of this Website. If you find any of these provisions unreasonable, please refrain from further usage of this Website.

 

Copyright © 2018 Service in Sync LLC. All rights reserved.

Anything below this section is a supplementary terms of service for Clean Crusade and in no way replaces, supersedes, modifies or nullifies anything in the above terms of service.
Service Agreement for Clean Crusade

  • Introduction
    This Service Agreement outlines the mutual responsibilities and obligations between Clean Crusade and our valued customers.

  • Flexibility of Service
    Clean Crusade is committed to providing flexible cleaning solutions. We do not require our customers to commit to a minimum number of cleaning sessions.

  • Cancellation Policy
    Customers have the liberty to cancel any scheduled service. To do so, we kindly request a one-week advanced notice to ensure smooth adjustments to our scheduling.

General Limits, Conditions, and Liability

  • Insurance and Liability Coverage
    Clean Crusade ensures the protection of our clients through a comprehensive liability insurance policy.

  • Employee Background Checks
    We conduct thorough background checks on all our employees to maintain trust and safety.

  • Tax Compliance and Reporting
    Clean Crusade is diligent in collecting and reporting all necessary taxes for our maids' services to the appropriate local, state, and federal agencies. This adherence safeguards our customers from any IRS tax liabilities related to the income earned by the maids.

  • Worker's Compensation Insurance
    For added security, all our maids are covered by worker’s compensation insurance, which is applicable for any injuries they might sustain during their duties, whether inside or outside your home.

Securing Personal Valuables and Firearms

  • Responsibility for Valuables
    When utilizing any in-home service, including ours, it is essential for homeowners to take proactive measures for the security of their valuables. We advise that all jewelry, valuable items, and money are securely locked away. While Clean Crusade employs trustworthy individuals and conducts thorough background checks, the most effective way to ensure the safety of your valuables is through secure storage.

  • Firearm Safety
    In households with firearms, we kindly request that these are securely locked away. This precaution ensures the safety of both our staff and all residents of the home.

  • Security Alarm Policy
    Clean Crusade's responsibility regarding security alarms is limited. In instances where a local police department is dispatched due to an activated alarm that our staff cannot deactivate, either due to insufficient or unclear instructions provided,Clean Crusade will not be responsible for any resulting charges.

  • Pet Escape Policy
    At Clean Crusade, our maids are trained to minimize the risk of pets escaping. They practice diligence by promptly closing doors upon entering and exiting homes and avoiding leaving doors open for extended periods.

  • Limitation of Liability
    Despite our careful practices, Clean Crusade cannot assume responsibility for any pets that may escape during the moments our maids are entering or exiting your home.

Policy on Pet Waste and Urine Cleanup

  • Handling of Pet Feces
    Our cleaning services do not include the pickup of pet feces. This extends to tasks such as emptying litter boxes, which fall outside the scope of our maids' responsibilities.

  • Cleaning Urine Stains
    In cases of urine on hardwood floors, our maids will mop and clean the area. However, it is important to note that if the urine has penetrated the wood and caused discoloration, our cleaning may not be able to remove the stain. For such instances, we recommend consulting a flooring specialist.

Preparation Guidelines for Cleaning Day

  • Home Tidying Before Service
    We encourage our clients to allocate a bit of time on the eve of their scheduled cleaning to tidy their homes. This preparation includes clearing floors, countertops, and tabletops to ensure our maids have unobstructed access to these areas. Additionally, removing dirty dishes from the kitchen sink is greatly appreciated.

  • Handling Minor Clutter
    If our maids encounter a few scattered items such as clothes, toys, or general clutter, they will organize these items to a reasonable extent. This courtesy also extends to a small number of dishes left out in the kitchen.

  • Limitations with Excessive Clutter
    However, if we find that entire surfaces like tables, dressers, or counters are fully covered with items, or if there are large piles of clothes on the floor, our policy is to not clean those cluttered areas. The phrase, "Any area completely covered with clutter, will not be cleaned," encapsulates our approach to such situations.

Policy on Using Homeowner's Cleaning Equipment and Supplies

  • Liability for Customer-Supplied Equipment
    In instances where homeowners request or require Clean Crusade to use their vacuums, cleaning equipment, supplies, chemicals, or solvents, it is important to note that Clean Crusade will not be liable for any damage caused to the home or the supplied items. This includes any damage resulting from the use of the homeowner's vacuum, such as impacts with furniture, cabinets, or other household items.

  • Differences in Equipment Safety Features
    Clean Crusade typically utilizes commercial vacuum cleaners equipped with safety bumpers, which helps prevent damage or marks in case of accidental bumps against furniture. It's important to recognize that most residential vacuums may lack these adequate safety features.

  • Training and Familiarity with Homeowner's Supplies
    Our employees are trained and familiar with the equipment and cleaning materials provided by Clean Crusade. However, this familiarity does not extend to equipment, vacuums, cleaning supplies, chemicals, or solvents provided by the homeowner.

  • Assumption of Risk by Homeowner
    By opting to use their own cleaning supplies and equipment, the homeowner acknowledges and assumes all risks and potential problems. This includes both direct and indirect damage that may arise from the use of equipment, supplies, vacuums, solvents, solutions, chemicals, or any other items provided by them.

Dusting Services and Guidelines

  • Quality of Dusting Services
    Clean Crusade prides itself on the effectiveness of our dusting services. Utilizing microfiber rags, specialized dusting sprays, and expert techniques, our maids efficiently capture and remove dust from various surfaces.

  • Initial Dust Settling
    For homes that haven't been professionally dusted recently, it's common to observe dust resettling on surfaces shortly after cleaning. This phenomenon is particularly noticeable during initial cleanings. Over several visits, as our service continues, you'll likely notice a significant reduction in dust resettlement.

  • Height Limitations for Dusting
    There are practical limits to the areas our maids can dust. We do not dust items located on shelves or walls beyond the reach of a maid standing on a 2-step ladder. While we employ extension poles for high dusting in rooms, we avoid high dusting of items that are precarious or wall-hung, especially if they cannot be securely held with one hand during the dusting process. This policy ensures the safety of both our staff and your belongings.

Cleaning Showers and Tubs

  • Dealing with Lime, Calcium, and Soap Scum
    Accumulation of lime, calcium, and soap scum is common in showers and tubs. Clean Crusade's cleaning solutions are highly effective in cutting through these deposits. However, it's important to note that completely removing these deposits might require two to three cleaning sessions.

  • Mold and Mildew Challenges
    Mold and mildew, being organic, can penetrate deep into and behind grout or caulking. While our cleaning products are capable of removing surface stains, eradicating mold and mildew entirely may necessitate professional re-grouting or re-caulking by the homeowner. This process is essential for a complete and long-lasting solution to these issues.

Policy on Repairs and Replacement of Damaged Items

  • Handling Accidents
    While accidents are infrequent at Clean Crusade, we are committed to addressing any incidents promptly and responsibly.

  • Repair as Primary Solution
    In the event of damage, our foremost approach is to repair the affected item. We ensure that all repairs meet industry standards, prioritizing restoration to its original condition.

  • Replacement of Irreparable Items
    If an item is deemed irreparable, our office team will take the necessary steps to coordinate its replacement. We strive to resolve such matters efficiently to maintain customer satisfaction and trust.

Damage or Breakage Disclaimer and Policies

  • Care and Insurance
    Clean Crusade's maids exercise reasonable care while cleaning your home. We are insured for any damage or breakage caused by our staff's negligence. However, we are not liable for damages resulting from "normal wear and tear" or improper installation of items.

  • Exclusions from Liability
    Certain damages that occur under specific circumstances are not covered under our liability, including but not limited to:
    • Carpet and Rug Snags: Snags in carpets and rugs often result from exposed loops, a consequence of normal wear and tear or furniture movement. These can be caught by the vacuum's roller brush.

    • Brittle Blinds: Repeated exposure to sunlight can make blinds brittle, and the strings or cords may weaken over time, leading to breakage during cleaning.

    • Improperly Hung Items: Items not securely attached to the wall, such as pictures, decorations, mirrors, etc., are prone to falling when dusted or wiped. We are not responsible for damage to these improperly installed items.

    • Valuable Items Policy: For artwork, collectibles, family heirlooms, and valuables over $500, we avoid the risk of cleaning these irreplaceable or expensive items. We request that during the new client setup, customers identify any such items that should not be cleaned or touched. It is the customer's responsibility to inform Clean Crusade in writing of any new valuable items brought into the home post-initial setup. Notifications can be sent via email to or by mail to Clean Crusade, .

    • Unsealed Floors: Our standard floor cleaner is formulated for safely cleaning sealed floors, including marble and hardwood. For unsealed floors, there is a risk of water damage. In line with the National Wood Flooring Association's guidelines, hardwood floors should receive a maintenance coat every 3-5 years. Clean Crusade is not responsible for damage to hardwood floors that have not been maintained within this recommended timeframe.

Payment Policies for Cleaning Services

  • Payment Timing and Methods
    Payment for our cleaning services is due at the time the services are rendered. Clients have the option to pay either by check or credit card.

  • Credit Card Payments
    For clients opting to pay with a credit card, an additional fee will be applied to the cleaning charge: 3% for standard credit cards and 6% for payments made with American Express.

  • Refund Policy
    Given the subjective nature of cleaning services, Clean Crusade does not offer refunds. However, we stand by our 100% Satisfaction Guarantee. If you are not satisfied with our service, we will return to re-clean any areas of concern at no extra charge.

  • Returned Check Fee
    A service fee of $25 will be charged for any check returned due to non-payment reasons, such as insufficient funds or a closed account. This is in addition to the required payment for the cleaning services rendered.

  • Late Payment Fee
    Late payments are subject to a $25 late fee. As a reminder, payment is expected at the time the service is provided.

Scheduled Arrival Time for Cleanings

  • Estimation of Arrival Time
    During the booking process, Clean Crusade will provide you with an estimated time for our maids' arrival at your home. This time is an approximation based on our current schedule.

  • Variability in Arrival Time
    Please be aware that the actual arrival time may differ from the estimated one. Various unforeseen factors, such as traffic conditions, weather, or extended cleaning times at previous appointments, can affect our schedule.

  • Communication for Delays
    In cases where our maids are anticipated to be delayed by 30 minutes or more, we will proactively inform you through a phone call or text message. This is part of our commitment to maintain effective communication and respect your time.

Rescheduling of Cleaning Appointments

  • Commitment to Scheduled Cleaning
    Clean Crusade recognizes the significance of adhering to the scheduled cleaning day for your home. We strive to ensure that cleanings occur as planned.

  • Possible Reasons for Rescheduling
    However, there are circumstances beyond our control that might necessitate rescheduling your cleaning appointment. These include, but are not limited to, severe weather conditions, traffic disruptions, and unexpected staff shortages.

  • Notification of Changes
    In the event that your cleaning appointment needs to be moved to a different day or time due to these factors, we will promptly notify you and work to find a suitable alternative schedule. Our goal is to minimize any inconvenience while maintaining the quality and reliability of our service.

Policy on Rescheduling, Cancellation, and Lock-Out Fees

  • Flexibility in Scheduling
    Clean Crusade is committed to accommodating our customers' needs for rescheduling or canceling services. We understand that adjustments are sometimes necessary and are happy to work with you to align with your schedule.

  • Notice Requirement for Changes
    This policy specifically addresses situations where a service is rescheduled or an appointment is canceled with less than one week's notice. Our aim is to manage our schedule efficiently while being considerate of your time and requirements.

  • Cancellation, Rescheduling, and Lock-Out Fee Policy
    Clean Crusade values flexibility and works diligently to accommodate our customers' scheduling needs throughout the year. However, we have established policies to address cancellations, rescheduling, and lock-outs that occur with less than one week's notice.

  • Late Cancellation Fee
    In line with industry standards, a cancellation or rescheduling of service without a week's notice may incur a fee amounting to 50% of the service charge. This policy is in place because it's often challenging to replace a job on short notice, impacting our cleaners' earnings and potentially leading to higher staff turnover.

  • Policy for Recurring Customers
    Understanding that emergencies can happen, recurring customers are allowed two late cancellations per year without penalty. However, upon a third occurrence within the same year, a 50% service fee will be charged, which is entirely allocated to our cleaners. This approach is more lenient compared to many other maid companies that typically charge the full service amount for late cancellations.

  • Prevention of Cancellations
    Many cancellations can be avoided by providing us with access to your home, such as through a garage door code, key, lockbox, or other methods. Clean Crusade is fully bonded and insured, ensuring safety and trustworthiness in handling home access. This measure significantly reduces the likelihood of cancellations due to lock-outs or inaccessible homes, thus ensuring consistent service delivery.

Policy on Rescheduling Cleanings

Clean Crusade is dedicated to accommodating our customers' needs, including rescheduling cleaning appointments. However, it's important to be aware of the potential implications that rescheduling may have:

  • Price Adjustments Based on Cleaning Frequency
    The cost and duration of our recurring services are contingent on the frequency of cleanings. For instance: If a bi-weekly customer skips a cleaning, resulting in a four-week interval between visits, the next cleaning will be charged at the monthly rate, which is higher due to the extended interval.

  • Availability Constraints
    While we strive to fulfill every cleaning request, please note that there are times when cleaning dates may be fully booked. To secure an alternative date, we recommend contacting Clean Crusade at your earliest convenience. This proactive approach increases the likelihood of accommodating your rescheduling needs.

Standard vs. Deep Cleaning Recommendations


  • Purpose of Standard Cleans
    Standard cleans are intended as maintenance services for homes that have been professionally cleaned within the last month. They focus on preserving cleanliness and addressing routine upkeep needs.

  • Recommendation for Initial Deep Clean
    For homes that haven’t been professionally cleaned within the past month, we highly recommend scheduling an initial deep clean. This ensures our team has enough time to thoroughly address areas that may require extra attention before starting a standard cleaning routine.

  • Limitations of Standard Cleans for Homes Needing Extra Attention
    Booking a standard clean without an initial deep clean may result in insufficient time to complete a full cleaning. If the cleaning is part of a recurring service, our team will continue the following visit, picking up where we left off. For one-time cleanings, additional time may be requested to ensure comprehensive coverage.

  • Why We Recommend Starting with a Deep Clean
    For the best results and to meet the expectations of a well-maintained home, we encourage all customers to begin with a deep clean. This approach supports a smoother transition to standard maintenance cleans and a higher level of cleanliness consistency in the long term.

Policy on Additional Fees for Extended Cleaning Time

At Clean Crusade, our services are structured around time allocation. There may be instances where the time required to clean your home exceeds the initially planned duration. This could be due to several reasons, and our policy in such scenarios is as follows:

  • Reasons for Additional Time Requirements
    • Home Condition Variances:  If your home’s condition upon arrival is significantly dirtier than average, or than we reasonably anticipated, requiring more time than initially planned.

    • Unusual Cleaning Challenges: Situations like excessive dirt, dust, or stains from remodeling, construction, or after a large gathering.

    • Using Your Own Cleaning Equipment or Supplies: When our maids are requested to use your personal cleaning equipment or supplies.

  • Communication and Consent
    If we anticipate that a cleaning job will require more time due to the aforementioned factors, our first step is to try contacting you by phone before commencing the work. If we cannot reach you, our team will either clean up to the time initially purchased or may choose not to clean, depending on the situation. Importantly, we will never charge you extra without your explicit permission.

  • Regular Fee Adjustment for Repeated Extensions
    In cases where additional cleaning time is consistently needed across multiple visits, it will be necessary to discuss an adjustment to your regular service fee to accommodate the extra time required for maintaining the cleanliness of your home as per your expectations.
Quality Control and Inspection Procedures at Clean Crusade

  • Conducting Audits and Inspections
    To maintain high standards, Clean Crusade regularly performs random inspections and audits of our maid teams. These inspections might occur after the cleaning team has left your home, during the final stages of their work, or potentially throughout the entire cleaning process. This practice ensures consistent quality and adherence to our high standards.

  • Valuing Customer Feedback
    Your feedback is a crucial component of our service quality management. We encourage you to utilize our online Quality Scorecard to share your thoughts and experiences after each cleaning session. This tool is designed to be quick and user-friendly. Your insights help us continuously monitor and improve our maids' performance, aiming to provide the best cleaning experience in the industry.

  • Use of Before and After Pictures
    Occasionally, our quality inspections may involve taking before and after photographs of the areas our maids have worked on. These images are instrumental for training purposes, verifying the quality of our work, and showcasing our commitment to high standards. If you prefer that no pictures be taken in your home, please inform Clean Crusade in advance. We respect your privacy and preferences in this matter.
Safety and Work Conditions at Clean Crusade

  • Home Temperature Settings
    For the safety and comfort of our cleaning staff, we request that the temperature in your home be set between 65 and 74 degrees Fahrenheit prior to their arrival. If the temperature is not within this safe range when our cleaners arrive, we will unfortunately need to reschedule the cleaning session.

  • Interactions with Pets
    Our team at Clean Crusade is pet-friendly, and all our cleaners are accustomed to working in environments with pets. During the initial setup of your cleaning service, we will discuss and note the best approach for working around your pets. However, for the safety and comfort of our staff, we kindly ask that you prevent your pets, particularly dogs, from jumping on or nudging our team members. In the rare case of a dog bite, it is required to report the incident to the authorities, and the homeowner will be responsible for any necessary medical treatment. Our goal is to create an environment that is both safe and enjoyable for your pets and our employees.
Scope of Cleaning Services at Clean Crusade

Clean Crusade offers a wide array of cleaning services; however, there are specific areas and items that we do not include in our cleaning scope. It's important for our customers to be aware of these exclusions:

  • Items and Areas Excluded from Cleaning
    • We do not clean paint off floors.
    • Dusting or cleaning walls, including the removal of marks or messes on drywall, is not part of our services.
    • The inside of ovens is not cleaned, except for the oven window.
    • Pet feces are outside our cleaning scope.
    • We cannot clean anything beyond our reach, beyond the use use of our own step-ladder. We can not use customer ladders.
    • Rodent droppings are not part of our cleaning services.
    • We avoid using customer-provided products that are unsafe, including acids or harsh chemicals.
    • Mold behind caulking and permanently stained grout are beyond our cleaning capabilities.
    • Not all stains can be removed, especially those requiring harsh chemicals or that are permanent.
    • Soot from fireplaces is not cleaned.
    • Large quantities of trash removal are not included.
    • Our services do not extend to outdoor cleaning, with the exception of certain ground-floor windows on doors.
    • Lifting glass from tables to clean unreachable edges is not performed.
    • We do not clean blood or biological contaminants.

  • Safety and Work Environment Policy
    We prioritize the safety of our staff and will not undertake tasks deemed dangerous. Furthermore, Clean Crusade does not provide services in hostile work environments.
Our aim is to deliver a focused and effective cleaning service within these guidelines to ensure the safety and satisfaction of both our clients and our staff.

Non-Solicitation Agreement with Clean Crusade Employees

  • Agreement Terms on Hiring Clean Crusade Staff
    By engaging the services of Clean Crusade, you agree to refrain from directly soliciting or hiring any of our staff members for cleaning services. The recruitment and training of our cleaners involve significant investment in terms of time, money, and resources, including comprehensive interviews, reference checks, background verifications, and specialized training.

  • Employee Commitment
    Each member of our cleaning staff has agreed not to provide home-related services independently for any current or former Clean Crusade clients.

  • Procedure for Direct Employment
    Should you have a specific interest in hiring one of our staff members directly, we request that this be discussed openly with the owner of Clean Crusade.

  • Referral and Training Fee
    In instances where a Clean Crusade employee is hired directly by a client, a referral and training fee of $3,500 per employee will be charged. This fee compensates for the loss of our valuable asset and the costs associated with training and development. The payment for this fee is due within 30 days of the invoice date.

Clean Crusade regards its employees as highly valuable assets, and this policy is in place to protect the investment made in each team member.

Modification Clause for the Agreement

  • Potential for Changes
    Please be aware that the terms and conditions of this agreement are subject to change.

  • Staying Informed
    For the most current version of this agreement and any updates, we encourage you to regularly check our website. This ensures that you stay informed about any modifications to our policies or terms of service.